![]() Used for customer service, conciliation or conflict resolution: listen to the complaint, empathize with the customer, de-personalize the situation (both of you stand back and look at it objectively), and then offer a solution. Listen, Empathize, De-personalize, Offer. Listen, Empathies, Ask (:ask open questions - what, how, etc), Resolve (Consider the value of the customer and not the cost of resolving this particular issue) This is useful for customer service and other problem-solving communications. Also a reminder to be humble in all communications. Often used in web-messaging, emails and texting. Obviously great for communication training sessions generally, also counseling, customer service, selling, etc, and relationships overall. Empathic listening is the skill of understanding meaning and motive in another's words, a considerably powerful ability. One of the most enduring selling acronyms.īest Alternative To a Negotiated Agreement Situation, Problem, Implication, Need-Payoff Listen, Observe, Combine, Ask, Talk, Empathize Listen, Acknowledge, Identify objection, Reverse it This is the basis of all business-advertising.Īssessment, Discovery, Activation, Projection, Transitionįeatures, Attributes (or Advantages), Benefits The need to be continually moving the customer towards action and agreement within sales discussions Show, Explain, Lead to benefits, Let them talk Here's a nifty set of 100+ acronyms arranged across 10+ categories: S elling, Creativity, Self Improvement, Writing (our favorite), and others. #THINK ACRONYM PDF#You can also download an updated list of these popular acronyms as a free pdf guide. This compilation is from The Success Manual, the popular compilation of advice on 25 essential business skills and career skills. ![]()
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